ordering and exchange information


You may CANCEL a contract at any time until ten (10) days after you receive a copy of the contract. You do not need a reason to cancel.

If you do not receive the goods or services within seven (7) days after the agreed delivery date, you will be notified of any delay. If the order does not arrive within twenty-one (21) days of the agreed delivery date, you may cancel the order. You may cancel a contract within one year of the contract date. You lose that right if you accept delivery after the twenty-one (21) days. There are other grounds for extended cancellation. For more information, you may contact your state/territorial consumer affairs office.

If you cancel a contract, the seller has fifteen (15) days to refund your money and any trade-in or the cash value of the trade-in. You must then return the goods.

To cancel, you must give notice of cancellation to the demonstrator whose name and address appear on the front of the customer order form. You must give notice of cancellation by a method that will allow you to prove that you gave notice, such as registered mail, fax or personal delivery.

Proprietary Rights in Trademarks and Copyrights

Stampin’ Up! designs are protected by federal trademark and copyright registrations. Permission is not granted to mechanically reproduce stamped images. Purchasers of Stampin’ Up! products are authorised to sell hand-stamped artwork made with our copyrighted designs only in accordance with Stampin’ Up!’s Angel Policy, a copy of which can be found here, or obtained from a Stampin’ Up! demonstrator. The Stampin’ Up! logo may be used in accordance with Stampin’ Up!’s Logo Usage Guidelines, which can be found on the demonstrator website.


All Stampin’ Up! products may only be purchased through a Stampin’ Up! demonstrator. Demonstrators are independent contractors and are not employees of Stampin’ Up! Your demonstrator will provide you with a copy of your order. Please remember to retain this copy for your personal records.


Product is usually shipped within 48 hours—excluding weekends and holidays—of the date the order is received from the demonstrator at the offices of Stampin’ Up! Stampin’ Up! shall not be liable for any delay in shipment that is caused in whole or in part by circumstances beyond Stampin’ Up!’s control.


We guarantee products to be free from manufacturing defects for a period of ninety (90) days after the shipping date. Missing items, incorrect shipments and defective or damaged merchandise must be reported to your demonstrator and received by Stampin’ Up! within ninety (90) days of the shipping date to obtain a replacement. This guarantee does not cover merchandise damaged through accident or misuse. If you should require assistance, please contact your demonstrator.

Exchanges and Refunds

New, unused merchandise may be exchanged within ninety (90) days of the shipping date. The merchandise must be in the current catalogue and in original shipping condition. Stamps that have been assembled cannot be exchanged. Sorry, we do not offer cash refunds. The customer is responsible for return shipping charges. If you should require assistance, please contact your demonstrator.


Stampin’ Up! reserves the right to substitute merchandise of a similar quality and value for items that are discontinued or out of stock. Actual stamps may vary slightly in size from the images shown in the catalogue; this shall not be deemed a manufacturing defect.