Ordering and Exchange Information

Terms of Cancellation

Right Of Cancellation

You have the right to cancel your order within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good. To exercise the right of cancellation, you must inform Stampin’ Up!, Flughafenstrasse 21, 63263 Neu-Isenburg, Germany, e-mail: supportUK@stampinup.com, fax: +49 69 241827 499, of your decision to cancel your order by an unequivocal statement (e.g. a letter sent by post, fax or e-mail).

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

Effects of Withdrawal

If you cancel your order, your demonstrator (an independent seller) shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to cancel the order. Your demonstrator will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We will collect the goods. We will bear the cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Consent of use of personal information

The Stampin’ Up! demonstrator will save the necessary customer information and only submit it for order processing and the shipping of products in as much as Stampin’ Up! UK Ltd, Stampin’ Up! Europe GmbH, and possibly the shipping company require it. This is also done for administrative purposes by Stampin’ Up! USA Inc. Stampin’ Up! Inc. complies with the EU-U.S. Privacy Shield framework established by the U.S. Department of Commerce which relates to the collection, use, and retention of personal information from the European Union to the United States, and self-certifies that it adheres to the Privacy Shield Principles. To learn more about the Privacy Shield programme, and to view Stampin’ Up!’s certification, please visit www.privacyshield.gov. To communicate questions, complaints, or problems regarding Stampin’ Up!’s compliance with Privacy Shield, please contact Stampin’ Up!’s Chief Privacy Officer in the U.S. at (001) 801-257-5438 or via e-mail at athornton@stampin.com. By placing the order I agree that my personal information will be submitted to Stampin’ Up! Europe GmbH and Stampin’ Up! USA Inc. for processing and safekeeping.


General Purchasing Provisions for Customers

1. General Information

The general purchasing provisions, as mentioned on the Customer Order Form, are applicable exclusively to a customer order placed with the Stampin’ Up! demonstrator. Questions or complaints regarding the products or the delivery thereof must be directed at the demonstrator.

2. Ordering/Order Form

A binding contract between the customer and the Stampin’ Up! demonstrator will exist upon each of them signing the Customer Order Form.

Stampin’ Up! products are exclusively offered to customers by Stampin’ Up! demonstrators. Demonstrators are legally independent and are not employees of Stampin’ Up! UK Ltd.

3. Purchase Price and Delivery

The purchase price printed on the order form is binding. In as much as VAT is applicable, it is reflected in the purchase price.

The purchase price shall be due and payable within 14 days of the signing of the order form by the customer and the Stampin’ Up! demonstrator. The Stampin’ Up! demonstrator is only obligated to remit the goods to the customer after receipt of payment.

Delivery of product normally takes place within 14 days of signing the order form depending on the availability of the goods. The delivery of goods will not take place prior to receipt of payment.

4. Right of Ownership

The Stampin’ Up! demonstrator maintains right of ownership until full payment is made.

5. Defective Goods - Your legal rights

Should a product acquired by a customer be defective, the customer has the choice to either have the defect remedied by repair or to have the product replaced. The Stampin’ Up! demonstrator has, however, the right to refuse the method of redress if costs are disproportionate and if it causes significant disadvantage to the customer.

If subsequent action fails, the customer may request a reduced purchase price (discount) or cancellation of the agreement, as well as demand restitution.

Warranty claims by the customer to the Stampin’ Up! demonstrator expire two years after the delivery of the merchandise.

6. Exchanges

Regardless of the legal right of cancellation as well as possible warranty claims in accordance with § 5 of these provisions, the customer has the option to return unused and resalable product without giving reason within 90 days of delivery for a product, in accordance with the following stipulations of exchange. A refund of the purchase price in these cases is excluded.

The right of exchange by the customer is only applicable when the products are still listed in the current Stampin’ Up! UK Ltd catalogue and are still in their original condition. Assembled stamps cannot be returned.

The customer must get in touch with the demonstrator to exchange or to return the merchandise. Exchanging or returning Stampin’ Up! products may involve shipping costs.

In the event a customer wants to exchange an item for a more expensive item, the customer is required to pay to the Stampin’ Up! demonstrator the difference in purchase price prior to delivery taking place. If the new item is cheaper than the item exchanged, the difference in purchase price will not be refunded to the customer but will remain with the Stampin’ Up! demonstrator.

7. Product Changes

Product offerings by Stampin’ Up! demonstrators are subject to change. Technical changes and changes in shape, colour and/or weight within reasonable limits are discretionary.

8. Product Quality

Product quality characteristics and properties and product information in particular are described in the Stampin’ Up! catalogues. They can also be found on every Stampin’ Up! country website.

The merchandise offered by the Stampin’ Up! demonstrator are arts and crafts products, whose shape and appearance may differ from the examples shown in the catalogue. The stamps can also vary slightly in actual size of the stamps shown in this catalogue, which is not considered a product defect.

Information about the components of specific products (such as acid content, lignin content, and other elements that affect the performance or suitability of the products for a particular purpose) stem from the manufacturers or suppliers of the products. The Stampin’ Up! demonstrator assumes no responsibility regarding the accuracy of the information.

9. Final Provisions

The validity of a purchase agreement will not be affected if any given provision is in its entirety or partially invalid. The entire or partially invalid provision will be replaced by a valid provision which will resemble as closely as possible the result of the invalid provision.